B2B服务管理
The Strategy Summit B2B Service Management, held on 2‑3 December 2026 in Berlin, gathers senior managers (heads of service management, customer service and after‑sales) from corporate groups and mid‑size firms. The program explores new service‑business models, transitioning from manufacturers to service providers, aftermarket spare‑parts, smart services, field services, customer experience, IoT, Industry 4.0, self‑service portals, service communities, crowd services, machine learning and predictive maintenance. Key venues include the Riu Plaza Hotel Berlin for sessions and the historic Umspannwerk Ost for a networking dinner, offering a blend of modern conference facilities and industrial ambience. The summit aims to foster knowledge exchange, strategic networking, and actionable insights for advancing B2B service management.